HARDYANTI; RS, Y. Y.; LOKO, M. N. Improving Information Technology Service Management Effectiveness through ITIL Implementation at SMPN 7 IT Manggelewa. Decode: Jurnal Pendidikan Teknologi Informasi, [S. l.], v. 5, n. 3, p. 1056–1062, 2025. DOI: 10.51454/decode.v5i3.1317. Disponível em: https://journal.umkendari.ac.id/decode/article/view/1317. Acesso em: 28 jan. 2026.